Frequently asked questions
Offers
Which offer should I choose if I'm starting?
Depending on the need: Launch, Identity, Website or Local pack. An audit also helps prioritise.
What's the difference between Essential, Growth and Premium?
A difference in scope, depth, deliverable volume and level of steering.
Can I choose several offers?
Yes, if they meet complementary needs. The final scope must stay understandable.
Can I start with an audit?
Yes. The audit helps prioritise actions before larger production.
Pricing
Do the listed prices include VAT?
All displayed prices are net prices in euros. VAT is not applicable: White Nova operates under the French VAT-exemption scheme (franchise en base, art. 293 B of the CGI). The amount shown is the amount you pay.
Are the listed prices final?
They match the standard scope. Out-of-scope requests are quoted separately.
Is the ad budget included?
No. Media budget is paid directly by the client to the platforms.
Is printing included?
No, unless stated in writing in the quote.
Is hosting included in the site price?
No, unless stated in the quote. We advise you on the best option.
Production
Are revisions unlimited?
No. Each tier includes a set number of cycles or revisions.
What if I request extra revisions?
They are assessed and quoted before being carried out.
What do I need to provide?
Texts, visuals, access, legal information, approvals and content as the project requires.
What if I'm slow to respond?
The schedule may be paused and rescheduled based on availability.
Results
Are results guaranteed?
No. White Nova guarantees work matching the scope, but not a specific commercial result.
Which indicators are tracked?
Depending on the service: website, SEO, social, campaigns or advisory. Indicators are set during scoping.
Ownership
Who owns the domain name?
The client should ideally remain the owner of their domain.
Who owns the ad accounts?
Accounts should ideally stay in the client's name.
Who owns the deliverables?
Rights are defined in the quote and contract, after full payment.
Collaboration
How does the first exchange work?
A scoping call helps understand context, goals, timeline and budget.
Do you work outside Cannes?
Yes, across France and remotely when the project allows.
Do you work with existing teams?
Yes, in coordination with employees, vendors or marketing leads already in place.