Privacy policy

1. Data controller

White Nova is the controller of the personal data collected on whitenova.fr. Full details are available on the Legal notice page.

2. Data collected

We only collect data strictly necessary for the declared purpose. This mainly concerns the contact form, email exchanges and audience measurement tools.

Identifying data: first name, last name, professional email, phone, company.

Browsing data: pages viewed, traffic source, browser, device type, session duration.

Data is never collected without your knowledge. It is only used within the context of the relationship you initiate with the agency.

3. Purposes

Reply to your contact request and prepare a tailored proposal.

Manage the client relationship and post-delivery support.

Measure site audience to improve the user experience.

Comply with applicable legal and accounting obligations.

4. Legal basis

Processing relies on your explicit consent for the contact form and non-essential cookies, on pre-contractual performance for quotes, and on legal obligations for accounting.

5. Recipients

Data is accessible only to White Nova team members handling your file and, where applicable, to our technical subcontractors (hosting, CRM tools, email delivery service). No data is sold or transferred to third parties for marketing purposes.

6. Retention

Prospect data: three years from your last contact.

Client data: duration of the contractual relationship, extended by the legal accounting retention period, i.e. ten years.

Audience measurement data: thirteen months maximum.

7. Cookies

The website uses cookies strictly necessary for its operation and, subject to your consent, audience measurement cookies. You can change your preferences at any time through the consent banner.

8. Your rights

Under GDPR, you have the right to access, rectify, erase, restrict, object to and receive your data. To exercise these rights, contact us at contact@whitenova.fr. Proof of identity may be requested.

You also have the right to lodge a complaint with the French data protection authority (CNIL) if you believe the processing is not compliant.

9. Security

We implement technical and organisational measures to protect your data against unauthorised access, alteration or deletion.

10. Changes

This policy may be updated to reflect regulatory or operational changes. The applicable version is always the one published on this page.